TESTIMONIALS

Kerstie designed a beautiful pool for us and we are thrilled with the result. She was very attentive to our feedback on the design and planning of the project. She outlined how the work would be completed in a 12 week time span and it was completed according to schedule. At the start of every week they informed us what work we could expect. Their project manager was very attentive and patient in answering our questions and the construction crews were very professional. They have also been super helpful and responsive with some minor warranty issues. I highly recommend them them.

We loved working with Sunset Pools. They created our dream backyard oasis for our family. Every step of the build was met with care and professionalism. Felipe and Kevin made the experience so easy and we enjoyed every step of the process. We are thankful for all their hard work. They delivered everything they promised!

Sunset Pools did an amazing job. The team is very knowledgeable, professional and reliable. From design to installation and everything in between, Sunset Pools made a backyard dream into reality!

Great service, quality and price. Sunset was able to bring our backyard oasis dreams to life. We highly recommend them.

Adam and team were very professional with all documentation (design drafts, contract, weekly updates, etc.), efficient conferences and materials selection, responsiveness to any questions/concerns raised before, during and after the construction process, and with punctuality (they showed up sometimes a bit early for every appointment that we set.). They even showed up to inspect and take photos of every step of the process and then put them online for our viewing. They know how to run their business! They are friendly and respectful people. And finally, our “Pool School” session with their contractor was thorough and very informative. I would highly recommend Sunset Pools to assist you with designing and constructing an in-ground pool.

Sunset Pools did an excellent job throughout the entire project. The office and field project manager executed as per our expectations; delivered on-time with professionalism and no hidden cost involved. I am happy we went with Sunset Pools.

We couldn’t be happier that we chose Sunset Pools for our dream backyard. We had several neighbors use them and we were impressed from the very beginning. Kirstie came to us wearing a mask and sat with us on our patio and listened well to our vision. She left us a folder describing the material they use and we were pleased that they used all top of the line products. She took pictures of our house and yard so the software pool designs she created were so helpful in making our final pool/outdoor kitchen placement decisions. Tori was always helpful during the scheduling process and Will, our build manager kept us informed and spotted a mistake that we didn’t notice and had it fixed right away! We built during the height of an unprecedented pool building season in addition to the Covid outbreak. We did have a few delays from 2 hurricanes and Covid illnesses of crews but those were unavoidable. We have gotten so many compliments on the pool and have begun making wonderful memories. Thank You Sunset Pools!

Did a lot of research before choosing a builder. Went with Sunset based on reviews and very glad I did. In terms of responsiveness, price point and build quality, I don’t think Sunset can be beat. Kirstie was great on the design side and Ricky and Tori did great during and after the build to address any problems or questions. If you are looking to build a pool or outdoor kitchen, Sunset is the way to go.

First class pool builder and we couldn’t have been happier with the process from day 1 to completion. We talked to several pool companies before moving forward with Sunset and it was clear from the beginning that they were the right choice. Response time and professional approach to doing business was most important in the initial decision. After that, the communication from the staff was fantastic and to top it off the quality was second to none. Great job and we would definitely recommend.

Our pool building journey started at the end of the summer 2020. We met Kevin, and from our first meeting we were hooked. He listened to all our requests and put together a gorgeous functional pool design that filled every box in our list. We interviewed three contractors and chose Sunset because they presented the best design. We were given a construction schedule and after hearing horror stories from friends and their pool project. We are happy to say Sunset delivered on time every time. There were issues like in any building project. However, Sunset’s team was able to work the issues through. Tory the scheduling girl kept us informed through COVID and all. We had a few delays at the end, but they still kept their finish day. Digging started the day before thanksgiving and we were swimming by first week of March, because it was freezing in February. Our pool was up and running the weekend before the freeze in February 2021. We are happy clients and will definitely recommend Sunset to friends and family.

We engaged with Sunset Pools to do redo our whole backyard (leveling it out, putting in drainage, and adding landscaping), put in a pergola, and of course put in a pool! We had a great experience with Sunset in all phases of the project. They communicated fully and clearly each step of the way, and when there were obstacles (like a city permitting process that has so much bureaucracy!) they patiently worked through them and got everything done in such a high quality way. The end result is awesome…we LOVE our backyard, pergola and pool and use it all the time. It was truly an extreme makeover over our backyard, and Sunset did such high-quality, professional, and pretty work all the way through. I highly recommend them for any pool/backyard/patio/pergola project you are considering.

Very nice design, good quality timely work, very professional and easy to work with Taylor and her team. We are happy with our new pool and enjoying in hot weather.

Our designer Kirstie Martinez was excellent at working with us to develop our dream pool design and she was always responsive whenever we had questions or concerns. The project manager Felipe always went above and beyond and made the whole construction experience seamless and without stress. The group provided us updates every week so we knew what to expect and the project was done timely. Highly recommend them for your backyard project!

I couldn’t be more happy with our decision to go with Sunset pools. They are straight shooters that stand by their promises. They aren’t the cheapest but in my opinion a better long term value than other companies my neighbors and friends had used the same summer. Our Project manager was a pleasure to work with and made the installation process as painless as possible and never over promised… I highly recommend requesting Felipe as your project manager as he was our main contact from dig day to completion and was a pleasure to work with. As for the POOL itself Gorgeous! We also added an outdoor kitchen, fireplace and expanded our pack pation with a pergula with Polytop to keep out rain.

Our pool experience with Sunset Pools was fantastic! Taylor did a wonderful job of listening to our wish list and bringing the vision to life with a beautiful design. She also did a great job in guiding us through the selection process. She has been around the pool industry her whole life and it shows. Felipe was our project manager and he did a great job with all of the trades and making sure that our project was moving along as scheduled. He was very honest with us when communicating all of the details. Sunset Pools has some very long tenured trades that do quality work and it shows. We have been using our pool for almost a year now and we haven’t had a single problem. Our family is loving having such a wonderful pool.

Great company. We worked with Kevin Knott, he made the process sound easy. It was with a talented team behind him. Tori Pool, their scheduling person, kept us informed. We we’re excited every day of the build to see what else they would do. They use an app to keep their clients informed and it is absolutely fabulous. Would I’ve done something different? Yes, I would. Kevin made some suggestions that we turned down and looking back I would’ve said yes. We made one change order because of Kevin’s vision and we are so happy we did. So, my advice to you would be: listen to your designer. You hire them for a reason. We love our pool, pergola and travertine deck. Thank you!

Sunset Pools was fantastic to work with! The team was professional & communicated every step of the way! Our pool, deck, pergola & landscape came out exactly how it was agreed upon. Even when there were a few “road blocks” the team worked through it & got it done! Amazing group! We use our pool & backyard every day, we are thrilled!

We just had our second pool built by Sunset and it was another wonderful experience, from design through to completion. Kirstie is so creative with the design, working with the space you have, using computer graphics to show exactly what is possible. Robin and Tori were wonderful to work with, keeping us updated with the schedule and responding to all questions quickly. Ricky was awesome as our project manager, extremely knowledgeable, on site often, patiently answering our questions, and making sure the project moved along. The subcontractors they used were all excellent and professional. Also included is pool school led by 2 very smart and very patient people. Honestly deserved a 5-star rating!

We could not be happier with our pool. After long due diligence researching local pool builders it was clear how much Sunset stood out. Their products, process, craftsmanship, designs, and friendliness were always best in class. From our designer Kevin, to our project scheduler Tori, to our project manager Will our needs and questions were always addressed like we were part of the family. We highly recommend Sunset!

Very satisfied with outcome. Kevin the designer tuned in on needs and desires and delivered better than expected. Communication and follow up is good. Very few hiccups but easy resolutions. Our project was turn-key and we very much appreciate the professional treatment and service.

We are very happy with our new pool. Sunset pool Team is very professional, office facilities are extremely well cared and modern. The process from the beginning was very well explained and they were always there when we had questions. The technology using screenlogic to control the pool using the smartphone is the top of the line. I Sincerely recommend SUNSET POOLS.

Mr Kevin – Finally we are swimming in our own pool. Thank you from the bottom of our heart to you and the owners (Adam & Sonia-We just received another gift from them, thank you!!), for giving us the absolutely great work of art in time for us to use this summer.

There are others in our list to thank as well:

1) First of all Mr Matt for his supervision and indulging us on a regular basis to keep us updated on the progress, solving issues that we brought-up up and keeping up the schedule with the attitude of finishing up the job keeping quality in mind.
2) Mr Dennise and Steve for the quality job they did on the patio. One of our friends said your patio looks much much better than the pool, others said the patio has added grace to the pool.
3) The Masonry team was amazing with the job they did with the patio and around the pool that complimented the pool.
4) The Modern Method Gunite team with the pebble tech work which was appreciated by each and everyone that saw the pool.
5) The team that created the pool shell in the first few weeks – laid the foundation.
6) The plumbing and electrical team along with Gutter and others that supported the building of the pool and patio area.
7) Lastly, thank you to all the team members working behind the scenes – the likes of scheduling team Tori and others that worked tirelessly towards our project.

Along the way, many neighbours came to see the pool and the final version of the same. And it was the same comment and question all the time – WHAT A GREAT WORK, WHO WAS THE BUILDER?? I gave your pool company name to many, so few of them you result in some serious business to you.

Again, thank you Kevin as it all started with you and your design. Seeing that come true and kids/family enjoying the pool, I would say Job well done and thank you for your advice. GO SUNSET!!

Sunset Pools is everything you want in a pool builder. From initial design through project completion (and post-completion service) they have exceeded my expectations in every way and I would very highly recommend.

Tanr is an incredible designer. Each design was given the same level of attention as though he were building the pool for himself. There was evidence in Tanr, the passion and emotion of an artist putting together his finest work ~ and it showed. Not a single person has seen his creation that has not practically demanded his contact information.

Chuck owned the building process. It was personal for him. Everything had to be perfect. He went out of his way on many an occasion to make sure we were beyond pleased. No task was too big or too small, and no time was an inconvenience. We were a priority and it was felt. As many pools build as we knew Chuck was responsible for, we felt as though ours was the only one.

Jessica was extremely responsive and proactive. I received daily emails updating me on the status of the build ~ something I requested since good communication was of great importance to me. When there were delays (weather or otherwise) she was quick to notify me. Any of our concerns become her concerns and nothing less than our complete satisfaction would satisfy her.

The success of a company is wholly dependent on the efforts of a team, not a single person. A successful team is one with the distinct ability to communicate, react, understand their roles and responsibilities and execute on them flawlessly. Sunset’s team is second to none.

After weeks of researching pool companies, we were referred to Sunset Pools by a friend. Had we known beforehand what the quality of work Sunset provided to its clients was like, my wife and I would have skipped all the time spent and gone directly to Sunset first. Tanr Ross’ design was unlike any of the other traditional boring designs we had seen. His creativity and attention to detail brought life into a backyard that I previously assumed too small to be as enjoyable as it is today.

Once the construction process began, Chuck Ratcliffe stepped in to manage the project. Chuck must be the most patient person on earth because the number of questions we had seemed endless. Thankfully, Chuck (and often Tanr) would take the time to walk me through anything that wasn’t clear or that I thought needed attention. As this was our first pool, they really helped us feel comfortable about everything.

Lastly, I’ll mention that Sunset’s commitment to their clients doesn’t end once the project is over. Both Chuck and Tanr still call to check in to make sure there are no issues and that I don’t have any additional questions regarding my equipment. Sunset was definitely the right decision!

I would highly recommend Sunset Pools for your swimming pool construction. I grew up in a family where my Dad, my uncle, and my grandfather were all pool builders and quality construction was always of utmost importance. From Tanr’s exceptional design to construction completion, I always felt that same level of quality I was raised to expect. The decision to have a swimming pool built is a huge one, and I would choose Sunset Pools again and again.

Sunset Pools made our pool decision and experience terrific. Tanr captured the vision we had for our pool design and worked within our parameters and budget. He took the time to show us different options and we never felt rushed. Chuck, our project manager was great at informing us of the next steps in the process and always quick to respond to any questions. He is accessible and provides outstanding customer service.

We had our backyard remodeled by Sunset Pools in the summer of 2015, and we could not be happier with the overall quality of service and final product.

We decided to go with a geometrical pool shape, but that wasn’t just it. Not only did they suggest various options to our liking, but they also worked with us in a way that wasn’t putting any pressure on us to select one over the other. They truly let us decide what we wanted and worked on our choices. The outdoor kitchen and appliances are top notch. The finish, the quality of the process from top to bottom was outstanding. From plumbers to electricians, to masons… everyone was professional and quality conscious.

Eric Brasseux, our sales rep, and Chuck Ratcliffe, our product manager, were both knowledgeable, caring, and really wanted us to select what would make us happy in the end. Eric even took us out to look at other pools and backyards to compare our “in-office” selections with what they would actually look like outdoors to give us a better idea of colors, styles, etc. They also showed us how to use Buildertrend. Buildertrend is an app that allows us to follow the construction process day by day and week by week. The app would be constantly updated to show what was scheduled for completion in any particular week. This was a free service provided by Sunset Pools, which was another reason we decided to go with them. After our project was completed, Chuck showed us how to use ScreenLogic. ScreenLogic is another app that allows us to control all pool functionalities, from temperature to the spa, to lights, to cleaning, etc.

This was truly a wonderful overall experience and I would recommend Sunset Pools to anyone who is looking to transform their backyard into a dream living space.

Sunset Pools were so helpful from beginning to end. It was our first time to build a pool so we had lots of questions. From the design with Eric to the actual construction with Chuck, it was easy, fun and exciting to watch our pool come to life. They kept us informed of every stage, were always on time and answered our phone calls. There were no surprise costs and everything was clear and up front. We have had our pool now for a year and have had no problems. We would recommend them to anyone.

Sunset Pools was incredible in the whole process of my pool buildout. Eric and Tanr worked hard on the design of my pool and was very informative whenever I had any questions. Eric was very patient as he drove me from house to house so that we can compare different pool designs. Chuck was my project manager during the construction process. Chuck was very knowledgeable and made the design come to life. These people were very professional and their experience was evident. I am very happy with how the pool looks and function. Everyone who sees the pool is impressed.

Sunset Pools built our pool then 2 years later built an outdoor patio for us. Everything turned out amazing. Tanr and Adam have a fantastic eye for detail and never once doubted our decision to go with Sunset Pools!

Our experience with Sunset Pools was very positive and we are so happy with the end product. We started the pool process with an idea of what a dream backyard and pool would be for our family. After only meeting once to discuss the design of our pool, Tanr, the design specialist, came up with a spectacular design and nailed it the first time. We did not change one thing from his first design layout/concept. It was exactly what we wanted and pictured. Chuck, the project manager, was also great to work with. He managed the construction phase and was great with communication on the schedule along with always being very responsive to answering questions, regardless of how trivial. If any issues or problems came up during the construction of the pool, the whole Sunset team worked together to help us reach our ultimate goal which was to have a beautiful backyard and pool. That goal was definitely accomplished and we are very pleased and grateful. We would recommend Sunset in the future to anyone looking for a great experience and a spectacular pool.

Tanr and the crew all did an outstanding job on our pool. Especially being a general contractor, I was very apprehensive who I chose for my first personal pool. I was very impressed with the first meeting with Sunset after meeting with 4 other pool companies. Sunsets design, experience, and expertise spoke for themselves. Tanr designed a true oasis and the crew did amazing every step of the way. We were always informed of work schedule and advised of any hold ups like (Weather). Chuck the project manager did a great job managing the guys and I never had a worry. The spa was a perfect size and all the waterfalls came to life. My friends coming to the house are in awe! What a difference this made in our backyard space, they surpassed all our expectations with design and construction and looks better than we ever thought. I wouldn’t think twice about going with another pool builder after what they’ve done for us.
Thanks again Sunset.

It is our pleasure to highly recommend Sunset Pools! The pool design and kitchen are exactly what we were looking for! All of the people we worked with (Tanr, Chuck, and Jessica) were responsive to our questions and concerns and were diligent about keeping us ‘in the loop’ regarding work progress.

Sunset Pools brought our dream for a tropical paradise in our own backyard to life. We have received numerous compliments from family and friends. It is with the utmost confidence that we recommend Sunset Pools

We have nothing but gratitude, appreciation, and thanks to everyone down at Sunset Pools. We had an extremely tight space to work with and Sunset accomplished the task with unbelievable success and we couldn’t be happier. From the time we met Tanr who perfected our design & Chuck the on-site project manager we knew we had made the right decision going with Sunset Pools to build our pool. During the build process, Jessica from Sunset did an outstanding job with communication keeping us informed of daily activities and any changes with the timeline. Being that this was our first time building and owning a pool picking the right contractor was extremely important to us, going through this process with Sunset Pools just confirmed to us that we made the right choice. We are extremely happy with our pool/spa and all the work Sunset Pools did on turning our backyard into our own little vacation getaway, BIG THANK YOU TO EVERYONE AT SUNSET POOLS INC.

Working with Sunset Pools was a great experience. I would highly recommend anyone to use them. Each phase of the project was positive, from the sales and design with Tanr to construction with Chuck!! Tanr had a great creative design not to mention an expertise about pools. Sunset Pools is very organized so we always felt ‘in the loop’. They communicated every phase with us regarding the schedules. We are a busy family, so this was very important to us. Chuck was great to work with and would answer our questions quickly. All of the contractors were very professional and would always leave the job site clean and safe!! Sunset Pools made our backyard dream come true! The final product turned out beautiful!!

Thanks to Tanr and Chuck at Sunset Pools we have a beautiful new pool, outdoor kitchen, and covered patio. It was a big project and they helped us along the entire way. We are very pleased with the end result. I would definitely use them again.

I’ve not heard a single friend of ours with a pool, all of whom have used different builders, not complain excessively about their projects and builders.  When you guys built ours I tried to think of a complaint – and I couldn’t.  We chose to pay a little more and go with you but the benefits far outweigh the additional expense.  We recommend you always, when the opportunities arise. We do have friends with a Sunset Pool and they’re equally satisfied. Keep it up.

Thank you and we love everything about our design and pool.  We are so happy to have chosen Sunset for our project =)

Thank you for following up.  The putting surface is MUCH better and we’re thoroughly enjoying our new backyard.  We appreciate your willingness to work with us to get that right.  As soon as the grass takes and I can get a good shot I’ll post some pics on social media and spread the word.  

Thank you all again. It’s a beautiful pool!

I recently built a new house. Decided to add a pool at the same time. I told the entire team at sunset if the house was as easy as the pool my life would have been a breeze. Was overly impressed from day one. Kevin was fantastic. Ricky was fantastic. The team kept me up to date and actually did what they said they were going to do on the day they said it would happen. Wow

The team at Sunset Pools were great to work with! We are very excited to enjoy our pool and backyard!

This is my first pool. I am happy that I selected Sunset for my pool company! Their designs are wonderful and best of all the people and the wonderful service!

Everyone we’ve ever met who has built a pool has had some sort of horror story. That’s why we dreaded building ours. After receiving multiple bids from various builders – we settled on Sunset Pools. We made the right decision…by a million miles. An incredible design, attention to detail, on schedule, on budget, transparent communication and world class customer care. As someone who has run marketing for global fortune companies, I aspire to have my team deliver the service and quality work delivered by Sunset. Even with some very minor issues several months after our pool was built – they expeditiously and happily made good without any resistance, even though they were under no obligation to do so. I have no incentive to write this, outside of the satisfaction I’m getting by encouraging others to not just settle. These guys are the best.

From the start of the design process until the project was complete, Sunset Pools made our entire swimming pool construction project a wonderful experience. We did a tremendous amount of research before deciding on a pool builder. After our design meetings with Kirstie, I knew Sunset was the builder for us. Kirstie listened to our pool vision and our dreams and was able to design our backyard oasis exactly the way we had imagined. Once we broke ground, our project manager Ricky was on site answering questions and helping us along the way. Maria followed up on a daily basis to explain what was happening on site that day as well as the following days to come. Communication was very important to us. Any time we had a question or an issue, it was resolved either that day or a few days later. Even after our construction build was complete, we had a 3rd party install a child safety net over our spa, which broke some of the glass tiles. As soon as we called Sunset, we were back on the schedule to have it repaired. Their customer service is terrific from start to finish.

We wanted to build our dream pool and are still blown away every time we are in our new backyard. All the care that went into the design process, attention to details, and commitment to getting it right, resulted in a space that feels more like an escape to a resort than a yard. If we ever moved and needed to build another pool, Sunset would be the only company we would trust to deliver this level of design.